A recall is used to return a transaction or a file that has not yet been posted to the recipients account. An error correction is used to reverse a transaction or a file that has been posted to the recipient’s accounts in error. A recall is not an AFT transaction. It is simply a request to return an unposted transaction. Recalls are processed on a best efforts basis.

Refer to the following pages of your applicable manual:

Manual release – click here 

Auto release  – click here

File upload – click here  

Refer to the following pages of your applicable manual:

Manual release – click here

Auto release- click here 

File upload  – click here 

Refer to the following pages of your applicable manual:

Manual release – click here

Auto release- click here 

File upload  – click here 

Refer to the following pages of your applicable manual:

Manual release – click here

Auto release- click here 

File upload  – click here 

Refer to the following pages of your applicable manual:

Manual release – click here

Auto release- click here 

File upload  – click here 

You would have to delete the Google authenticator app and reinstall on the new device. You would also have to contact AFT support at aftsupport@interiorsavings.com and request re-authentication of the soft token.

Three User Guides and several training videos are available and can be downloaded from the here .

Please refer to the tables below.

Automatic Release and Manual Release

File Upload

The password requirement are:

• Must be a minimum of eight (8) characters in length
• Must contain at least one (1) opposite case character
• Must contain at least one (1) non-alphanumeric character
• Must contain at least one (1) numeric character
• Must not be the same password used as the last 24

Note: A user that has not accessed the system will be removed after 12 months of inactivity.

After 7 consecutive, unsuccessful password login attempts, users are locked out for 30 minutes, even if the login attempts
are made over several days.

2-Step Security is a method of authenticating a user by confirming two factors of authentication: a username and password. The token is required to access the PaymentStream AFT
application.

The Google Authenticator is a free app for Android, iPhone, or BlackBerry that does not require WIFI or data connectivity (i.e.
in Airplane Mode). The data is only used during the initial download of the app to your device.

No. Tokens are security devices and cannot be shared or reassigned.

No. Tokens are security devices and cannot be shared or reassigned. Please contact aftsupport@interiorsavings.com and
we will be happy to assist.

Mandatory Forced Approval is when an organization has one or more Originator ID and the monthly limit accumulatively
exceeds $1 million dollars in either debits or credits. All originator IDs for that organization will require approval. Mandatory
forced approvals are automatically enforced within PaymentStream AFT.

You may be forced into the mandatory approval due to combined $1MM monthly limit or you may choose to setup users with
second approval required due to the segregation of duties (please refer to next FAQ).

Yes, you may choose to setup users to require approval due to the segregation of duties. Approvals are on the user IDs so
you can set up all users to require approval or just specific users. If any user is setup to require approval, then you will need to
have another user setup with approval permissions.

Approvals are assigned at the user level (not the Originator level). Approvals are based on the type of AFT being used:

• Manual Release: approvals are on the release of transactions – one approval per release
• File Upload: approvals are on the uploaded file – one approval per file
• Automatic Release: approvals are on Add or Edit of a record. There is option to approve individual transactions or as a
  batch. There is an automatic email generated for each change processed. This email is sent to all users who have
  approver rights.

Yes. All Users have access to Read Only by default. An user Can Perform Tasks/Transactions or be Approver or
both. Each user can also be set to either require approval or not require approval; however, users cannot approve their own
work.

Scenario A: User 1 and User 2 both require approval. Therefore, both users can be set as Can Perform Tasks/Transactions
and Approver.

Scenario B: User 1 requires approval and User 2 does not require approval. User 1 will be set as Can Perform
Tasks/Transactions only. User 2 can be set as just Approver or Can Perform Tasks/Transactions and Approver.

Scenario C: User 1 and User 2 do not require approval. Therefore, both Users will be set with Can Perform
Tasks/Transactions.

Note: When setting user rights, you should consider the frequency of file release and number of users available to perform
and/or approve tasks/transactions at any given time to provide coverage for vacations and absences.

There is no option to customize access to reports by user. All users with permissions to an Originator ID will automatically
have access to view the Settlement Reports. The logic is that if a user has access to an Originator ID there should not be a
restrictions to reports (database or settlement) as they can see everything in PaymentStream AFT in any case.

Windows 8.1 or higher and Internet Explorer 9 or higher is recommended. Having said that, you can still use Windows 7 but
you will need to use Chrome instead of Internet Explorer. All other browsers such as Firefox or Safari are also compatible.

Yes, PaymentStream AFT is MAC compatible.

Yes, provided you have Safari browser.